Contents
(1) Lowes’ general commitments to safety, and behaving responsibly
(2) Lowes’ promises regarding floor installations, and the quality of its installers
(1) Lowes’ general commitments to safety, and behaving responsibly
“Safety is a priority we’ve always had, and it’s embedded in the decisions we make every day throughout the company.”
“The health and safety of our associates and customers is one of our highest priorities.”
From: 2022 Corporate Responsibility Report, page 13
“In the year ahead, we’ll continue to focus on what matters most: the safety and well-being of our associates and customers.”
From: 2022 Corporate Responsibility Report, page 3
“At Lowe’s, operational excellence means reducing risk and increasing efficiency and effectiveness by being good stewards of the environment, operating with integrity and embracing transparency.”
From: 2022 Corporate Responsibility Report, page 35
“Corporate responsibility is a cornerstone of our company.”
“We have a responsibility to the customers and communities we serve to make their homes, neighborhoods and environment better.”
From Corporate –> Our Responsibilities
Commitments to customer service
“The people we serve are at the heart of everything we do. Our associates have deep home improvement experience and training, and can give you the expert advice you need to do your project right. From urgent repairs to your dream remodel, we designed our business to be there when you need us most.”
From: Corporate–>Who We Are
“We believe genuine relationships with our customers are the key to their success and ours. Whether you’re a do-it-yourself customer or a professional contractor, we listen closely to your needs and deliver solutions that meet – and exceed – your expectations.”
From Corporate –> Who We Are –> Our Business
Commitments regarding installation services
“Get projects done right with our network of professional installers. Lowe’s helps install windows, flooring, roofing, kitchens and more around the home. Plus, we have special financing options to help get the project done at the right time and for the right price.”
From Corporate –> Who We Are –> Our Business
(2) Lowes’ promises regarding floor installations, and the quality of its installers
“Can I trust the installer to do a good job with my flooring project?”
“We know how important it is to feel confident in who you’re working with for big projects like floor installation. From the initial measurement of your space to putting your floor in place — and every step in between — you’ll be working with only the best and most qualified professional independent installers. You can trust your independent installer is screened, insured, background checked and, where applicable, licensed to get the job done right.”